Solutions_ 02_ Collections

Recover more, with less operation

A recovery cadence executed by AI agents across every channel — negotiation within policy, controlled discounts and agreements closed inside the conversation.

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See the platform

+10K

agreements per month

100%

of the cadence within policy

What the agentic collections operation executes

01_

Digital collections

WhatsApp, SMS, RCS and email in a cadence orchestrated by delinquency and profile.

02_

Voice collections

Voice agents that lead the call naturally, with full logging.

03_

Negotiation

Proposals within the discount policy, approved and formalized in the conversation.

04_

Recovery

Old portfolios reactivated with the right approach and channel for each bracket.

05_

Omnichannel collections

The customer switches channels; the negotiation continues from the same point.

How it works_

We absorb your collections operation and execute the complete transformation

No matter your collections operation's digital maturity — we evolve from wherever it stands. Existing portfolios, policies, cadences and systems enter as they are. Macro drives every stage of the Agentic Transformation — including operating legacy CRMs without APIs, via Interoperability Agents.

01_Absorb the human collections operation

02_Operate in hybrid mode — humans and agents together

03_Scale the agentic recovery operation

04_Prepare negotiation for AI-to-AI CX, via CXOS

Executed with the Macro platform:

Goatable CX Agents Learning Agents Interoperability Agents Macro Insights